WhatConverts: call usage, number pools and migration

Price the calls you actually receive

Build the quote from your number inventory and the shape of your calls. A monthly total in minutes alone will miss charges caused by rounding.

WhatConverts pricing lists single-account Call Tracking at $30 per month with $30 usage credit. Plus lists $60 with integrations and forms or chat. Agency offers have different account and usage allowances, so ask for the relevant agency terms.

WhatConverts billing guidance applies usage credit to numbers, including disabled numbers, and incoming calls. Each call duration rounds up to a whole minute. Busy or unanswered calls that connect to the tracking number also count.

For example, two connected calls lasting twenty seconds each consume two rounded minutes under that rule. A single forty-second total would conceal the difference. Supply a call-duration distribution and connected unanswered call count when requesting rates.

The pricing calculator shows default zero usage; that does not prove unlimited free usage. Request country-specific number and call rates, the applicable agency subscription, and any charges for the features you need. The reviewed billing text does not clearly state the unit for its transcription amount, so ask for that rate in writing.

Size the pool for peak traffic

Choose a pool against simultaneous visitors, especially during a campaign peak. The number of calls alone will not tell you how many numbers to reserve.

WhatConverts explains dynamic number pools as temporary assignments to visitor sessions. Numbers recycle after sessions expire, and a pool too small for concurrent sessions can leave attribution gaps.

Give the vendor a peak-traffic profile and the session duration you expect. Ask how a shortage appears in reporting and how the proposed pool changes your number charges. Then place controlled calls from distinct sessions and compare the captured journeys with your test notes.

A successful quiet-period test does not settle the promotion-week question. Record the assumptions with the quote, including the point at which the pool should be reviewed. This helps the client understand why a higher number inventory may be needed even if call volume stays flat.

Plan the number transfer

Treat moving the phone number and preserving history as separate tasks. Keep the current service running until the receiving route has been verified.

WhatConverts port-in guidance makes port-in available on all plans to master account users. It requires authorization and destination or account details, estimates one to four weeks, and advises keeping existing service active until completion. Some international ports may carry a surcharge.

WhatConverts port-out guidance asks a master account user to seek support approval before the receiving carrier initiates the request. Its one-to-four-week estimate depends on the receiving carrier. Confirm ownership and country eligibility before scheduling a cutover.

Inventory each number and its destination before requesting the transfer. After completion, call each route and check the destination with its owner. Keep a separate record of where numbers appear in printed material or outside the website.

Protect history before closing

Agree on the records your team needs before changing the subscription. A live number and an accessible historical record are different acceptance criteria.

WhatConverts Individual Business guidance says cancellation removes the account and its tracking and data. A downgrade preserves historical access but disables phone numbers, white label and auto-funding. Support restoration is described within 30 days after cancellation.

Those instructions apply to Individual Business plans. They do not prove an agency cancellation process, and restoration is no substitute for a verified export. Ask for agency exit terms and obtain the records you need before closing.

Open a representative export and reconcile dates and counts with the original account. Check recordings separately and ask the receiving vendor whether it can import the history. A downloadable file can preserve a record without becoming searchable in the replacement.

How to compare the alternatives

Compare the same call workload and migration requirements before deciding to switch. Each billing model answers a different question about the bill.

Consider Nimbata when answered-call pricing is useful for your US Agency workload. Nimbata’s additional charges list a per-answered-call rate and a monthly local-number rate; the subscription and other charges remain separate.

Consider CallRail when an included allowance of numbers and minutes fits your starting workload. CallRail Lead Tracking lists both allowances with additional usage charges. Ask for the rates that apply beyond them.

The CallRail alternatives comparison puts these choices alongside CallRail’s pool and export process. The call tracking buying guide provides a shared workload and migration worksheet. Use the same inputs for each quote and test the routes you intend to keep.

Common questions

Who should consider WhatConverts?

Consider it when visitor-session number assignment and its agency usage terms fit the way you track client calls.

Do unanswered calls count?

WhatConverts billing guidance counts busy or unanswered calls that connect to the tracking number.

How long does a number port take?

WhatConverts port-in guidance estimates one to four weeks. Confirm eligibility and the schedule with both providers.

Can I keep history after downgrading?

WhatConverts Individual Business guidance says a downgrade preserves historical access but disables phone numbers. Ask for the agency-plan terms separately.

Sources and scope

We read the linked vendor pricing and documentation on October 29, 2026.

We have not tested call attribution, routing or migration. Confirm current rates and plan terms for your country and account.