Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website at quillwell.com and any consulting services, software products, and Labs offerings provided by Quillwell LLC (“Quillwell”, “we”, “us”, “our”). By accessing or using our website, engaging Quillwell for services, or using any Quillwell product, you agree to be bound by these Terms.

1. Scope of services

Quillwell is a go-to-market consultancy and product studio. We provide consulting engagements related to demand generation, paid media, and GTM systems; software products and Labs offerings including agents that manage and optimize paid media workflows; and access to dashboards, configuration interfaces, and third-party integrations.

Specific scope and commercial terms for any project or subscription may be set out in written agreements or order forms (“Orders”). If there is a conflict, the Order controls.

2. Eligibility and use

You may use our services if you are at least 18 years old, have the power to enter a binding contract, and are not barred by applicable law. You agree not to use the services for unlawful purposes, to infringe rights, to gain unauthorized access, or to interfere with service integrity.

3. Accounts and access

You are responsible for providing accurate information, maintaining credential confidentiality, and all activities under your account. We may suspend access if we believe activity violates these Terms or poses risk.

4. Your responsibilities

You are responsible for the accuracy and legality of data you provide, ensuring you have rights to authorize its use, and configuring services appropriately. For connected third-party platforms, you are responsible for complying with their terms and managing your own access and permissions.

You remain solely responsible for your campaigns, targeting decisions, budgets, and creative, even where our services recommend or apply changes.

5. Third-party platforms

Access to third-party platforms is governed by their terms. We do not control their availability or behavior. We obtain data through official APIs and do not scrape or bypass platform controls. If you revoke access, related functionality may become unavailable.

6. Use of Customer Data

We use your data to provide, maintain, and improve services. We may use aggregated, de-identified data to analyze patterns. We do not sell or rent Customer Data. See our Privacy Policy for details.

7. Fees and payment

Fees, billing, and payment terms are described in applicable Orders. Unless stated otherwise, fees are in USD, non-refundable, and exclusive of taxes. We may suspend access for non-payment.

8. Intellectual property

Quillwell retains all rights to the services, software, models, and documentation. You retain rights to your data, content, and campaigns. You receive a limited, non-exclusive license to use the services during your engagement. You agree not to copy, reverse-engineer, or create derivative works from the services.

9. Confidentiality

Each party will protect the other’s confidential information with reasonable care. Confidential information does not include publicly available information, information lawfully known before disclosure, or independently developed information.

10. Beta and Labs features

Beta and Labs features are provided “as is” for evaluation, without warranties. We may discontinue them at any time.

11. Warranties and disclaimers

Services are provided “as is” and “as available.” We disclaim all warranties including merchantability, fitness for purpose, and non-infringement. We do not warrant uninterrupted or error-free operation or that services will meet revenue expectations.

12. Limitation of liability

Quillwell will not be liable for indirect, incidental, special, or consequential damages. Total aggregate liability will not exceed amounts paid in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify Quillwell against claims arising from your use of services, violations of these Terms or applicable law, or violations of third-party platform terms.

14. Term and termination

These Terms apply from first access and continue until terminated. Either party may terminate for material breach with 30 days notice. We may suspend access immediately for security risks or violations. Upon termination, your access ends and data is handled per our Privacy Policy.

15. Governing law

Governed by Illinois law. Disputes will be brought in state or federal courts in Cook County, Illinois.

16. Changes

We may update these Terms and will update the “Last updated” date. Continued use after changes constitutes acceptance.

17. Miscellaneous

If any provision is unenforceable, remaining provisions remain in effect. You may not assign these Terms without consent. No waiver is effective unless in writing. These Terms, applicable Orders, and our Privacy Policy constitute the entire agreement.