Privacy Policy

Quillwell LLC (“Quillwell”, “we”, “us”, “our”) is a go-to-market consultancy and product studio that builds software agents for managing paid media and related GTM workflows. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website, contact us, or use our products and services.

If you have any questions about this Privacy Policy, you can contact us at:

Email: privacy@quillwell.com
Address: Quillwell LLC, 553 E Grant Hwy, Marengo, IL 60152

1. Scope

This Privacy Policy applies to visitors to quillwell.com, people who contact us, subscribe to updates, or book time with us, and customers and users of our software products and Labs offerings.

In some engagements we act as a processor or service provider to our customers. In those cases, the customer’s own privacy notice applies to their end users.

2. Data we collect

2.1 Website and usage data

When you visit our site, we may automatically collect basic technical information (IP address, browser type, device identifiers), usage data (pages visited, referral URLs, timestamps), and cookie or similar identifiers where we use analytics tools.

2.2 Prospect and client data

Contact details, commercial information (areas of interest, budgets, timelines), and communications related to sales or delivery.

2.3 Connected platform and product data

If you use our software products, we may process data from platforms you connect (advertising, analytics, CRM). This can include account identifiers, campaign configuration, performance metrics, audience and targeting data, and optimization settings.

We obtain this data through official APIs and permissions. We do not use scraping or automated browsing inconsistent with platform terms.

2.4 Use of advertising platform data

We use connected platform data only to provide functionality you requested: reading configuration and performance, calculating recommendations, and proposing or applying changes according to your rules. We do not build audience lists for resale or target users outside your campaigns.

2.5 Access and revocation

Access is always based on your explicit authorization (OAuth or supplied credentials). You can revoke access at any time by disconnecting within our product or the platform itself.

3. How we use your data

To operate our website, respond to inquiries, provide products and services (connecting platforms, reading performance data, recommending and applying changes), monitor security, and comply with legal obligations.

We do not sell your personal data or advertising data to third parties.

Use of data for models and automation

Our products use automation and machine learning to analyze performance and generate recommendations within your environment. We do not use your data to train models shared with other customers or public models.

4. Storage and processing

Data is hosted on reputable cloud infrastructure providers with SOC 2 / ISO 27001 certifications. Production access is limited to personnel with business need and confidentiality obligations. Quillwell has not yet completed a SOC 2 audit.

5. Data sharing

We share data only with cloud infrastructure providers, service providers (CRM, email, monitoring, analytics), professional advisors when necessary, and when required by law. We do not disclose your performance data to other customers.

6. Data retention

We keep data only as long as reasonably necessary. Website data for a limited period, client data while active plus a reasonable period after, and platform data while you are an active customer. You can request earlier deletion.

7. Security

Reasonable technical and organizational measures including reputable cloud providers, authentication and access controls, encryption in transit, limited production access, and activity monitoring.

8. Your rights

Depending on location, you may have rights to access, correct, delete, object to processing, or port your data. Contact privacy@quillwell.com to exercise these rights.

9. International transfers

Our providers may process data in different countries. Where required, we use appropriate safeguards such as standard contractual clauses.

10. Children

Our services are not directed to children under 16. We do not knowingly collect data from children.

11. Changes

We may update this policy and will update the “Last updated” date. Material changes may be communicated by email or site notice.

12. Contact

Email: privacy@quillwell.com
Postal mail: Quillwell LLC, 553 E Grant Hwy, Marengo, IL 60152