# Loom Check Loom recording and seat limits, sharing privacy, viewer identification and download options for asynchronous video. Canonical page: https://quillwell.com/guides/software/loom/ Updated 2026-11-05 Publisher: Quillwell Guides (https://quillwell.com/guides/about/). Editorial standards: https://quillwell.com/guides/editorial/ ## The short answer - This guide uses vendor documentation checked November 5, 2026. We have not tested the product. - [Loom](https://www.loom.com/pricing) lists 25 videos per person and five-minute screen recordings on Starter. - [Loom](https://support.atlassian.com/loom/docs/looms-billing-policy-for-paid-plans/) distinguishes Atlassian-integrated billing and roles from accounts billed through Loom.com. ## Check account generation and seats [Loom’s pricing](https://www.loom.com/pricing) lists Starter with 25 videos per person and five-minute screen recordings. Its [billing guide](https://support.atlassian.com/loom/docs/looms-billing-policy-for-paid-plans/) distinguishes legacy Loom billing from Atlassian-integrated accounts: integrated paid plans do not support Creator Lite and annual billing can use user tiers. Verify the account’s migration status and seat model. [Loom’s pricing](https://www.loom.com/pricing) describes Business recording time as unlimited, while its [plan comparison](https://support.atlassian.com/loom/docs/what-are-the-differences-between-loom-plans) describes a six-hour limit. Confirm the applicable duration and recording method before planning a long session. The pricing page lists up to 50 Starter members, while [Atlassian’s Starter FAQ](https://support.atlassian.com/loom/docs/starter-plan-faq/) lists a lower limit for integrated accounts. Confirm the purchase route, workspace type and seat allowance. ## Choose who can view [Loom](https://support.atlassian.com/loom/docs/share-videos-with-your-workspace/) says workspace-open content is discoverable by workspace members and external links are public by default. Check the actual video’s access setting before sharing sensitive material. Embedding a video does not remove the need to verify who can watch it. See the vendor-hosted [Loom privacy guide](https://support.atlassian.com/loom/docs/use-looms-privacy-settings/) for an example of the interface. [Loom](https://support.atlassian.com/loom/docs/loom-video-transcription-and-closed-captions/) says caption translations are AI-generated and unavailable when the creator’s workspace does not allow AI. Review transcript access and the workspace AI policy before sharing sensitive content. ## Use video as a message Loom is suited to explaining a task, demonstrating an issue or collecting feedback asynchronously. Before expecting marketing attribution, verify your actual CRM integration, viewer identification method and consent; a view count is not automatically an identified contact or a CRM update. [Loom](https://support.atlassian.com/loom/docs/identify-your-viewers/) describes requesting or associating an email with a view; an email association is not proof of identity. Its [Salesforce guide](https://support.atlassian.com/loom/docs/set-up-looms-salesforce-integration/) limits the integration to Enterprise and requires appropriate administrator setup. Confirm what reaches each record rather than treating a view as a CRM update. ## Preserve recordings [Loom](https://support.atlassian.com/loom/docs/download-your-loom-video/) says downloading video requires a paid plan and eligible role; viewer downloads also depend on the video setting and viewer status. Its guide says videos with Variables and videos over 20 GB cannot be downloaded; only the meeting organizer can download a meeting recording. Captions, comments and interactive elements need separate checks. [Loom](https://support.atlassian.com/loom/docs/understand-permanent-video-deletion/) says an administrator deleting a video owner’s account may choose to permanently delete their content, and a user deleting their own account permanently deletes content they own across workspaces. Inventory ownership and exports before offboarding. [Loom](https://support.atlassian.com/loom/docs/engagement-insights-data-exports/) describes an engagement CSV for eligible administrators, with limited visibility into members’ personal libraries on Business and Business + AI. A recording download and an analytics export are different artifacts. ## How to compare the alternatives Compare [Wistia](https://quillwell.com/guides/software/wistia/) and [Vidyard](https://quillwell.com/guides/software/vidyard/) with the same audience, publishing workflow and access requirements. The [Wistia vs Vidyard comparison](https://quillwell.com/guides/compare/wistia-vs-vidyard/) examines hosting and marketing trade-offs. See [CRM software](https://quillwell.com/guides/crm-software/) when video activity needs to reach a sales team. ## Common questions ### Does a video view identify the viewer? A view count alone does not establish who watched. Check the product’s identification method, consent and integration requirements. ### Does downloading a video preserve the full experience? Check player interactions, captions, analytics, permissions and links separately; a media file is not the entire hosted experience. ## Sources and scope We read linked vendor documentation on November 5, 2026. This is documentation-only research; we have not tested recording, playback, privacy settings or integrations. Inclusion and corrections are free. Any future vendor placement will be clearly labeled and will not determine editorial judgment or order. Confirm current terms and test your own configuration. Sponsorship never changes this page. [How we research](https://quillwell.com/guides/editorial/). ## Sources 13 vendor pages, checked November 5, 2026 [Loom: Pricing](https://www.loom.com/pricing) Checked 2026-11-05. Starter and Business plan descriptions. [Loom: Plan differences](https://support.atlassian.com/loom/docs/what-are-the-differences-between-loom-plans) Checked 2026-11-05. Plan features and recording length. [Loom: Billing policy](https://support.atlassian.com/loom/docs/looms-billing-policy-for-paid-plans/) Checked 2026-11-05. Atlassian-integrated and legacy billing distinctions. [Loom: Workspace sharing](https://support.atlassian.com/loom/docs/share-videos-with-your-workspace/) Checked 2026-11-05. Workspace visibility and external link access. [Loom: Download videos](https://support.atlassian.com/loom/docs/download-your-loom-video/) Checked 2026-11-05. Video and viewer download conditions. [Loom: Embed in webpage](https://support.atlassian.com/loom/docs/embed-your-video-into-a-webpage/) Checked 2026-11-05. Embedding and access settings. [Loom: Privacy settings](https://support.atlassian.com/loom/docs/use-looms-privacy-settings/) Checked 2026-11-05. Vendor-hosted privacy settings example. [Loom: Salesforce integration](https://support.atlassian.com/loom/docs/set-up-looms-salesforce-integration/) Checked 2026-11-05. Salesforce integration availability and setup. [Loom: Identify your viewers](https://support.atlassian.com/loom/docs/identify-your-viewers/) Checked 2026-11-05. Email request and viewer identification methods. [Loom: Permanent video deletion](https://support.atlassian.com/loom/docs/understand-permanent-video-deletion/) Checked 2026-11-05. Offboarding and account deletion consequences. [Loom: Transcription and closed captions](https://support.atlassian.com/loom/docs/loom-video-transcription-and-closed-captions/) Checked 2026-11-05. Transcripts, caption translations and workspace AI setting. [Loom: Starter plan FAQ](https://support.atlassian.com/loom/docs/starter-plan-faq/) Checked 2026-11-05. Atlassian-integrated account limits. [Loom: Engagement Insights data exports](https://support.atlassian.com/loom/docs/engagement-insights-data-exports/) Checked 2026-11-05. Admin engagement export plan and personal-library visibility limitations. [Suggest a correction or send a vendor fact update](https://quillwell.com/guides/request/?type=correction&page=/software/loom/)