# Freshsales Review Freshsales sequence plans, account entry conditions, phone credits and pipeline limits. Canonical page: https://quillwell.com/guides/software/freshsales/ Updated 2026-11-04 Publisher: Quillwell Guides (https://quillwell.com/guides/about/). Editorial standards: https://quillwell.com/guides/editorial/ ## The short answer - [Freshsales pricing](https://www.freshworks.com/crm/pricing/) lists Growth at $9 and Pro at $39 per user per month billed annually. - [Freshsales sequence documentation](https://crmsupport.freshworks.com/support/solutions/articles/50000002443) lists no sequences on Growth and 10 per user on Pro. - [Freshsales phone credits](https://crmsupport.freshworks.com/support/solutions/articles/50000009964-adding-or-recharging-your-phone-credits) must be sufficient for calls; their cost depends on actual use. ## Check who enters a sequence [Freshsales sequence documentation](https://crmsupport.freshworks.com/support/solutions/articles/50000002443) describes adding contacts by conditions or saved views. The vendor image shows an account-based entry option and a preview of qualifying contacts. Use a small synthetic set with a primary and non-primary account. Check the preview, contact ownership and intended exclusion before enabling the sequence. ## Separate the plan from calling consumption [Freshsales pricing](https://www.freshworks.com/crm/pricing/) lists Pro at $39 per user per month billed annually and includes sales sequences. [Freshsales sequence documentation](https://crmsupport.freshworks.com/support/solutions/articles/50000002443) lists 10 sequences per user on Pro. [Freshsales phone credit guidance](https://crmsupport.freshworks.com/support/solutions/articles/50000009964-adding-or-recharging-your-phone-credits) says credits are prepaid and needed for calls. Ask for a quote using the destinations, numbers and expected minutes your sellers actually need. ## Test the handoff from a call to a deal [Freshsales calling guidance](https://crmsupport.freshworks.com/support/solutions/articles/50000003951-how-to-manually-log-a-call-) describes logging calls, including manual logs for a personal number. [Freshsales pipeline guidance](https://crmsupport.freshworks.com/support/solutions/articles/50000002957-how-to-configure-multiple-deal-pipelines) describes multiple pipelines and their plan requirements. Place a test call and inspect the contact and deal history from another user account. Confirm which pipeline and permissions the team needs before choosing a plan. ## How to compare the alternatives Consider [Pipedrive](https://quillwell.com/guides/software/pipedrive/) for a stage-led pipeline and separately priced calling integration. Consider [HubSpot](https://quillwell.com/guides/software/hubspot/) when its connected-inbox and Professional sequence requirements fit the team. Use the [outbound CRM guide](https://quillwell.com/guides/outbound-sales-crm/) to compare the full calling and follow-up loop. - [Pipedrive vs Freshsales](https://quillwell.com/guides/compare/pipedrive-vs-freshsales/) - [Pipedrive alternatives](https://quillwell.com/guides/compare/pipedrive-alternatives/) [The lightweight CRM for small sales teams guide](https://quillwell.com/guides/crm-for-small-sales-teams/) ## Common questions ### Does Growth include sales sequences? [Freshsales sequence documentation](https://crmsupport.freshworks.com/support/solutions/articles/50000002443) lists zero sequences on Growth and 10 per user on Pro. ## Sources and scope We read the linked vendor documentation and pricing pages; individual source dates appear below. This is documentation research, not a hands-on review. Confirm plans, usage, permissions and prices with the vendor. Sponsorship never changes this page. [How we research](https://quillwell.com/guides/editorial/). ## Sources 5 vendor pages ยท Source checks: November 2, 2026 [Freshsales: What are sales sequences](https://crmsupport.freshworks.com/support/solutions/articles/50000002443) Checked 2026-11-02. Sequence limits; permissions and steps. [Freshsales: Pricing](https://www.freshworks.com/crm/pricing/) Checked 2026-11-02. Plans; annual prices; features and trial. [Freshsales: Adding or recharging phone credits](https://crmsupport.freshworks.com/support/solutions/articles/50000009964-adding-or-recharging-your-phone-credits) Checked 2026-11-02. Freshcaller prepaid credits and charges. [Freshsales: How to manually log a call](https://crmsupport.freshworks.com/support/solutions/articles/50000003951-how-to-manually-log-a-call-) Checked 2026-11-02. Automatic and manual call logging. [Freshsales: How to configure multiple deal pipelines](https://crmsupport.freshworks.com/support/solutions/articles/50000002957-how-to-configure-multiple-deal-pipelines) Checked 2026-11-02. Pipeline and stage limits by plan. ### Images in the header [Sequence entry conditions for accounts and associated contacts](https://crmsupport.freshworks.com/support/solutions/articles/50000002443) Freshsales's own image from crmsupport.freshworks.com, fetched November 4, 2026. Figures in it are the vendor's examples, not our results. [Suggest a correction or send a vendor fact update](https://quillwell.com/guides/request/?type=correction&page=/software/freshsales/)